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Retention Marketing Consultant @ The Email Marketers
Published: August 5, 2025
Job description
📈 Retention Strategy Consultant (Contract)
We’re hiring a senior-level retention strategist to help audit and upgrade our service offering.
Our agency works with 7–9 figure DTC brands on retention (email, SMS, loyalty programs, direct mail, referral programs, etc.), and while we’ve built strong systems, we know we’re ready for our next level—and we want outside eyes from someone who’s been there before.
This role is for someone who’s worked inside rapidly growing DTC brands and knows what great lifecycle marketing looks like—beyond execution. Someone who can zoom out, look at the data, and help us level up our service model and strategic thinking. Give us insights on what it is where most other agencies come short.
🧠 What You’ll Help With
- Audit our current offering and email/SMS service and strategy frameworks
- Identify gaps and opportunities to evolve our offering for more sophisticated clients
- Help us layer in advanced retention strategies like cohort analysis and post-purchase behavior tracking, customer loyalty program integration and lifecycle enhancement, and advanced LTV optimization frameworks
- Insights into retention KPIs that matter to brands scaling from $5M to $200M. We know this is different at each stage and we are looking to differentiate what brands need at each size.
- Recommend how we can package and deliver higher-value, data-backed services based on your experience inside of DTC brands
- Share what real operators inside scaling DTC brands expect from agency partners
We’re hiring a senior-level retention strategist to help audit and upgrade our service offering.
Our agency works with 7–9 figure DTC brands on retention (email, SMS, loyalty programs, direct mail, referral programs, etc.), and while we’ve built strong systems, we know we’re ready for our next level—and we want outside eyes from someone who’s been there before.
This role is for someone who’s worked inside rapidly growing DTC brands and knows what great lifecycle marketing looks like—beyond execution. Someone who can zoom out, look at the data, and help us level up our service model and strategic thinking. Give us insights on what it is where most other agencies come short.
🧠 What You’ll Help With
- Audit our current offering and email/SMS service and strategy frameworks
- Identify gaps and opportunities to evolve our offering for more sophisticated clients
- Help us layer in advanced retention strategies like cohort analysis and post-purchase behavior tracking, customer loyalty program integration and lifecycle enhancement, and advanced LTV optimization frameworks
- Insights into retention KPIs that matter to brands scaling from $5M to $200M. We know this is different at each stage and we are looking to differentiate what brands need at each size.
- Recommend how we can package and deliver higher-value, data-backed services based on your experience inside of DTC brands
- Share what real operators inside scaling DTC brands expect from agency partners
Experience Requirements
✅ The Ideal Partner
Has worked in-house at a DTC brand doing $50M+ in revenue or as a senior retention strategist at an agency serving brands at that level
Has hands-on experience using cohort data, RFM, churn prediction, and LTV modeling to drive strategy
Understands loyalty programs, customer segmentation, and how to make data actionable
Comfortable consulting on a short-term project basis (1–3 months)
Can deliver an audit and recommendation roadmap to guide our agency’s next moves
💼 Project Scope
Timeline: 4–12 weeks depending on availability
Deliverables: Service Audit + Recommendations Deck + Optional workshops/Q&A
Format: Remote, async-friendly with a few live sessions
We’re not looking for theory—we’re looking for real operational insight to help us build an offering that wows bigger clients, drives results, and stands out in a crowded market.
Has worked in-house at a DTC brand doing $50M+ in revenue or as a senior retention strategist at an agency serving brands at that level
Has hands-on experience using cohort data, RFM, churn prediction, and LTV modeling to drive strategy
Understands loyalty programs, customer segmentation, and how to make data actionable
Comfortable consulting on a short-term project basis (1–3 months)
Can deliver an audit and recommendation roadmap to guide our agency’s next moves
💼 Project Scope
Timeline: 4–12 weeks depending on availability
Deliverables: Service Audit + Recommendations Deck + Optional workshops/Q&A
Format: Remote, async-friendly with a few live sessions
We’re not looking for theory—we’re looking for real operational insight to help us build an offering that wows bigger clients, drives results, and stands out in a crowded market.
