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Creating Customer Support SOP / "Homebase" Document for Rejuvia

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Applicants: 72

Creating Customer Support SOP / "Homebase" Document for Rejuvia @ Rejuvia

Published: May 1, 2025

Job description

We’re hiring a freelance customer experience or operations specialist to create a plug-and-play Customer Support SOP and internal "Homebase" document for Rejuvia. This resource will serve as the foundation for onboarding our first customer support hire and ensuring they can confidently manage support responsibilities, day-to-day CX tasks, and brand voice. You’ll work directly with the founder to audit current support workflows, document key processes, and organize them into a clear, easy-to-navigate format (Google Docs, Notion, or Help Center).

Experience Requirements

Experience creating customer support SOPs or internal CX playbooks Familiarity with DTC or eCommerce workflows (ideally subscription-based) Experience writing customer service macros/templates Bonus: Knowledge of Richpanel, Gorgias, or similar help desk platforms

Opportunity details

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Marketing
Retention & CRM

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Duration:

1-2 weeks

Budget:

$750–$1,200 (One-Time)

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Jillian
Mcintosh

Creative Director | Former CD at The Farmer’s Dog
UI Designer
Visual Designer
Web Designer
Creative
Oxford, UK

Starter’s Message:

Hello! I'm thrilled to apply for the Meta Media Buyer position. With my background in digital marketing and a passion for innovative advertising strategies, I believe I would be a great fit for your team. I have experience in managing campaigns on platforms like Facebook and Instagram, and I'm eager to bring my skills to your innovative marketing team. I am excited to announce an opening for a talented Meta Media Buyer to become a vital part of our innovative marketing team. In this pivotal role, you will take charge of strategizing, executing, and optimizing advertising campaigns across Meta platforms, such as Facebook and Instagram.

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Your Application

Jillian
Mcintosh

Creative Director | Former CD at The Farmer’s Dog
UI Designer
Visual Designer
Web Designer

Person who makes everything work better than it did before you knew they existed and you definitely need them in your business all day, everyday.

Creative
Oxford, UK

Your Message:

Hello! I'm thrilled to apply for the Meta Media Buyer position. With my background in digital marketing and a passion for innovative advertising strategies, I believe I would be a great fit for your team. I have experience in managing campaigns on platforms like Facebook and Instagram, and I'm eager to bring my skills to your innovative marketing team. I am excited to announce an opening for a talented Meta Media Buyer to become a vital part of our innovative marketing team. In this pivotal role, you will take charge of strategizing, executing, and optimizing advertising campaigns across Meta platforms, such as Facebook and Instagram.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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