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Fractional / Part-Time Head of Client Strategy – Konsort Social @ Konsort Social
Published: March 21, 2026
Job description
This is a fractional/part-time leadership position sitting above our account management pods. You'll be the strategic brain across our entire DFY client portfolio — reviewing performance, pressure-testing strategies, coaching the team, and making sure no opportunity gets left on the table.
You won't be in the weeds day-to-day. You'll be the person who looks at the numbers, spots what's working, spots what's not, and gives the team clear direction on where to focus.
What You'll Do
Review and sign off on client strategies across the DFY portfolio, ensuring every account has a clear growth plan tied to commercial outcomes
Monitor account KPIs (GMV, creator activation rates, content output, sampling ROI, conversion metrics) and flag underperformance or untapped opportunities before they become problems
Provide strategic direction to pod leads on creator mix, content strategy, shop optimisation, and promotional planning
Run periodic account reviews — deep-diving the GMV driver tree for each brand and identifying the highest-leverage moves
Coach and upskill the team on strategic thinking, helping them move from task execution to outcome-driven decision-making
Act as an escalation point for complex client situations, whether that's a strategy pivot, a difficult conversation, or a growth plateau
Collaborate with leadership on service delivery improvements, new frameworks, and raising the bar on what "great" looks like for our clients
You won't be in the weeds day-to-day. You'll be the person who looks at the numbers, spots what's working, spots what's not, and gives the team clear direction on where to focus.
What You'll Do
Review and sign off on client strategies across the DFY portfolio, ensuring every account has a clear growth plan tied to commercial outcomes
Monitor account KPIs (GMV, creator activation rates, content output, sampling ROI, conversion metrics) and flag underperformance or untapped opportunities before they become problems
Provide strategic direction to pod leads on creator mix, content strategy, shop optimisation, and promotional planning
Run periodic account reviews — deep-diving the GMV driver tree for each brand and identifying the highest-leverage moves
Coach and upskill the team on strategic thinking, helping them move from task execution to outcome-driven decision-making
Act as an escalation point for complex client situations, whether that's a strategy pivot, a difficult conversation, or a growth plateau
Collaborate with leadership on service delivery improvements, new frameworks, and raising the bar on what "great" looks like for our clients
Experience Requirements
What We're Looking For
Proven experience in a senior strategy or client leadership role within an agency, marketplace, or ecommerce environment - ideally with exposure to TikTok Shop, Amazon, or social commerce (but not mandatory for someone with potential and talent in DTC)
Strong commercial instinct - you think in terms of revenue drivers, margin, and ROI, not just engagement metrics
Ability to read performance data, diagnose issues quickly, and translate analysis into clear, actionable direction for a team
Experience managing or mentoring account managers, strategists, or pod-based teams
Comfortable operating at a fractional level - you can context-switch across multiple brands, add value in limited hours, and prioritise ruthlessly.
Familiarity with creator-led commerce, affiliate models, or influencer marketing is a strong plus
Proven experience in a senior strategy or client leadership role within an agency, marketplace, or ecommerce environment - ideally with exposure to TikTok Shop, Amazon, or social commerce (but not mandatory for someone with potential and talent in DTC)
Strong commercial instinct - you think in terms of revenue drivers, margin, and ROI, not just engagement metrics
Ability to read performance data, diagnose issues quickly, and translate analysis into clear, actionable direction for a team
Experience managing or mentoring account managers, strategists, or pod-based teams
Comfortable operating at a fractional level - you can context-switch across multiple brands, add value in limited hours, and prioritise ruthlessly.
Familiarity with creator-led commerce, affiliate models, or influencer marketing is a strong plus
