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Melissa Kieffer

$
150
/hr

MelissaKieffer

I build the operational systems behind DTC growth — supply chain, fulfillment, and the accountability structures that keep teams executing.
Chief Operating Officer
COO building operational systems and supply chains for DTC brands
Operations & Supply Chain
United States
, 
Rochester
0 (0 Reviews)
Available
21-40

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/hour

$000

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$0000

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MelissaKieffer

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Overview

Melissa is a seasoned Chief Operating Officer with over 8 years of experience leading a DTC consumer brand through significant growth. During her tenure, the company achieved an average growth rate of 70% year-over-year. She successfully implemented comprehensive operational systems, enhancing visibility, accountability, and execution across teams. Melissa excels in managing complex supply chains, optimizing fulfillment costs, and improving customer satisfaction, achieving a 97% CSAT. As a fractional COO, she collaborates with founders to instill structure and drive scalable growth.

Best Fit For
  • DTC brands outgrowing their operations
  • Companies with fulfillment and supply chain issues
  • Teams that need accountability structures
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Zendesk
Amazon Seller Central
ChatGPT
Gorgias
Shopify
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Gemini
ClickUp
Trello
Typeform

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Apparel & Accessories
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Selected Freelancer:

Melissa Kieffer

I build the operational systems behind DTC growth — supply chain, fulfillment, and the accountability structures that keep teams executing.

Chief Operating Officer

Melissa is a seasoned Chief Operating Officer with over 8 years of experience leading a DTC consumer brand through significant growth. During her tenure, the company achieved an average growth rate of 70% year-over-year. She successfully implemented comprehensive operational systems, enhancing visibility, accountability, and execution across teams. Melissa excels in managing complex supply chains, optimizing fulfillment costs, and improving customer satisfaction, achieving a 97% CSAT. As a fractional COO, she collaborates with founders to instill structure and drive scalable growth.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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