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Luis Carrillo

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50
/hr

LuisCarrillo

I build and lead global customer support teams, turning CX from a cost center into something that measurably improves the business.
CX Director
Chief Operating Officer
CX leader building global support teams | IPSY, RYZE Superfoods
Retention & CRM
United States
, 
Menifee
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1-10

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$000

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LuisCarrillo

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Overview

Luis is a seasoned leader in customer experience and support operations, renowned for transforming CX into a vital business asset across diverse industries including ecommerce, fintech, and high-growth consumer brands. He has successfully managed global teams of over 400 professionals, driving substantial improvements in service quality and efficiency. Luis's strategic initiatives have resulted in enhanced resolution times, increased customer satisfaction, and significant cost savings, exemplified by a $1M reduction through automation and process optimization. With a focus on building empathetic, efficient systems, he aligns support functions with overall business objectives, ensuring meaningful customer interactions.

Best Fit For
  • Companies scaling support teams globally
  • Brands treating CX as a cost center
  • Businesses improving service quality at scale
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Ada
ChatGPT
Claude
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Excel
Figma
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Zapier
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Trustpilot
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Selected Freelancer:

Luis Carrillo

I build and lead global customer support teams, turning CX from a cost center into something that measurably improves the business.

CX Director
Chief Operating Officer

Luis is a seasoned leader in customer experience and support operations, renowned for transforming CX into a vital business asset across diverse industries including ecommerce, fintech, and high-growth consumer brands. He has successfully managed global teams of over 400 professionals, driving substantial improvements in service quality and efficiency. Luis's strategic initiatives have resulted in enhanced resolution times, increased customer satisfaction, and significant cost savings, exemplified by a $1M reduction through automation and process optimization. With a focus on building empathetic, efficient systems, he aligns support functions with overall business objectives, ensuring meaningful customer interactions.

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Flat Free

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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True Classic

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Flat Free

Project Scope

Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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