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Luana Perez

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$
75
/hr

LuanaPerez

I build customer support teams for health and wellness brands, setting up channels, onboarding, and the systems that hold CSAT high as you grow.
CX Director
CX director building support teams for health and wellness | Ergatta
Retention & CRM
United States
, 
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LuanaPerez

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Overview

Luana is a highly experienced Customer Experience Director with over seven years in the health and wellness industry, excelling in team building and customer service optimization. At Ergatta, she established and expanded the support department, achieving a 96% CSAT by enhancing communication channels and implementing advanced onboarding systems. Previously at Flywheel, Luana managed CX operations through business expansions, creating robust feedback loops and community engagement strategies that directly improved customer retention and service quality.

Best Fit For
  • Health and wellness brands building support
  • Companies setting up support channels properly
  • Brands protecting CSAT while growing fast
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Zendesk
Shopify
WooCommerce
Trustpilot
Judge Me
Typeform
Sprout Social
Klaviyo
Mailchimp
Friendbuy
Asana
Trello

Customer Experience
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Luana Perez

I build customer support teams for health and wellness brands, setting up channels, onboarding, and the systems that hold CSAT high as you grow.

CX Director

Luana is a highly experienced Customer Experience Director with over seven years in the health and wellness industry, excelling in team building and customer service optimization. At Ergatta, she established and expanded the support department, achieving a 96% CSAT by enhancing communication channels and implementing advanced onboarding systems. Previously at Flywheel, Luana managed CX operations through business expansions, creating robust feedback loops and community engagement strategies that directly improved customer retention and service quality.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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