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Joe Gilgoff

$
250
/hr

JoeGilgoff

I scale customer experience departments for consumer brands, adding AI and white-glove service while improving both CSAT and team retention.
CX Director
AI Automation Expert
Head of Retention
CX leader scaling support departments | AG1, SeatGeek, Daily Harvest
Retention & CRM
United States
, 
Greater NYC Area (northern NJ)
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JoeGilgoff

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Overview

Joe has successfully scaled customer experience departments for leading brands like AG1, SeatGeek, and Daily Harvest, driving significant improvements in customer satisfaction and team retention. At AG1, he led global customer care, enhancing the function with white-glove experiences and AI-driven solutions, achieving over 90% CSAT and saving over $1M in budget. A strategic advisor and community builder, Joe has formalized his role through CX Joe, aiming to further elevate customer experiences and support brand growth.

Best Fit For
  • Consumer brands scaling a support department
  • Companies adding AI without losing service quality
  • Brands with high CX team turnover
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Gladly
Kustomer

Account Management

Food & Beverage
Apparel & Accessories
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Joe Gilgoff

I scale customer experience departments for consumer brands, adding AI and white-glove service while improving both CSAT and team retention.

CX Director
AI Automation Expert
Head of Retention

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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True Classic

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Flat Free

Project Scope

Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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