Hudson Lofchie

I automate customer experience and internal tooling for consumer businesses, cutting support contacts and operating costs without cutting service.

Hudson is the Co-Founder of a consulting agency specializing in operational efficiency, internal tooling, and CX automation. As a former Director of Product at Duffl and HelloTech, and product manager at Bird, Hudson engineered significant operational improvements, such as a 35% reduction in contacts per revenue event and nearly $500k annual savings through support automation at HelloTech. At Bird, he spearheaded a localization strategy in 19 languages, enhancing global reach, and developed automation systems that achieved a 70% reduction in support ticket workload, with potential cost savings of over $1.5M per year. His work consistently marries human operations with technological advancements, driving increased productivity and profitability without compromising customer satisfaction.