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Daniel Brady

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60
/hr

DanielBrady

I build and scale customer support teams for DTC brands, introducing AI and automation while keeping response times and satisfaction where they belong.
CX Director
CX Director building world-class support teams | Pura Vida, Fabletics
Retention & CRM
United States
, 
San Diego
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DanielBrady

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Overview

Dan is a seasoned Customer Experience Director with nearly a decade in DTC and eCommerce. Recently, at AwesomeCX, he collaborated with top brands like Fabletics and Savage x Fenty, serving as Client Service Director for TechStyle Fashion Group, their largest client. At Pura Vida Bracelets, Dan led a team of 30+, pioneered AI in customer service with Thankful, and achieved industry-leading metrics like a sub-4-hour SLA and low subscriber churn, earning recognition from NRF and Forbes.

Best Fit For
  • DTC brands scaling support headcount fast
  • Companies wanting AI in customer service
  • Brands with slipping response times
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Gorgias
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Kustomer
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Yotpo
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Sprout Social
Shopify
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Daniel Brady

I build and scale customer support teams for DTC brands, introducing AI and automation while keeping response times and satisfaction where they belong.

CX Director

Dan is a seasoned Customer Experience Director with nearly a decade in DTC and eCommerce. Recently, at AwesomeCX, he collaborated with top brands like Fabletics and Savage x Fenty, serving as Client Service Director for TechStyle Fashion Group, their largest client. At Pura Vida Bracelets, Dan led a team of 30+, pioneered AI in customer service with Thankful, and achieved industry-leading metrics like a sub-4-hour SLA and low subscriber churn, earning recognition from NRF and Forbes.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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Build and optimize a full-funnel Google Ads program covering Search, Shopping, and Performance Max. Includes account structure setup, Merchant Center and product feed optimization, campaign builds, conversion tracking, audience and bidding strategy, and ongoing optimization (budget pacing, asset testing, search term mining, and ROAS improvement) to drive profitable revenue growth.

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