Alice Warren

I stabilize customer support for scaling eCommerce brands, automating the repetitive volume and turning customer feedback into changes that cut churn.

Alice is a seasoned CX Director who excels at enhancing customer experience for scaling e-commerce brands. By providing senior CX leadership on a fractional basis, she aids companies in stabilizing support operations, transforming feedback into actionable insights, reducing churn, and implementing scalable workflows. Notably, Alice has served in senior roles at Thinx Inc., integrating consumer intelligence into strategy and driving growth. Her impact is evident in achievements like automating up to 70% of support volume, optimizing team resources, and maintaining customer satisfaction above 95% CSAT. Her strategic alignment of CX initiatives with product development has also refined segmentation and product design, focusing on key customer needs and long-term investments.